Sexual harassment, hostility… unforeseen consequences of the ‘customer is king’ mentality
Service workers may pay a price for the “customer is king” mentality: power imbalance and increased exposure to sexual harassment and hostility. John Michael Wilyat/Unsplash, CC BY Gordon M. Sayre, EM Lyon Business School Corporate websites, training manuals, and interviews with business leaders abound with maxims that place the customer above all else. The customer service industry,…
